Strategic CX Advisory for Fast-paced Tech. Supporting your NRR and valuation.
Sound familiar? These are the operational ceilings that stall growth.
The "leaky bucket" effect - fast acquisition is neutralized by low retention, high churn, and declining NRR.
A widening disconnect between CX operational costs and business revenue (LTV/NRR).
Lack of clear ownership and visibility over the end-to-end customer journey.
AI solutions built on broken foundations - poor ROI and rising customer frustration.
Fragmented CX systems that inevitably break during rapid expansion.
Not theory. An operational blueprint for scaling.
A deep-dive diagnostic of your CX operations, tech debt, and compliance. You receive a prioritized roadmap of operational gaps and a clear guide on what to fix before you automate.
Architecting your global support structure - In-house, BPO, or Hybrid. We build the operational blueprint for your rapid expansion.
Ongoing strategic partnership. I act as your External Head of CX - guiding leadership, overseeing BPO transitions, and leading high-impact AI integration.
Pricing available on request. Starting point: a free 30-minute CX Strategy Call.
Real outcomes from real scale-ups.
100M+ user platform across 47+ countries. Centralized governance, unified omnichannel CX infrastructure.
CX cost-optimization program for a hyper-growth mobility giant during 5x expansion.
AI-first roadmap: automated verification, incident management, full CRM migration.
A sample from the CX Maturity Audit. Check what applies to your business.
Your CX foundation needs attention. Let's build the roadmap.
Strategic CX Advisor | Global CX Operations Architect
COPC-certified CX executive with hands-on experience across 47+ countries and international teams of 1,000+. I've built CX foundations for companies like inDrive, Nokia, and DiDi - from early-stage chaos to operational precision. My work sits at the intersection of strategy and execution: not advisory decks, but systems that hold under pressure.